Privacy Policy

At NovaHal Health, we are committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our virtual and in-person healthcare services.

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1. Information We Collect

We may collect the following types of information:

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Personal Information

Name, date of birth, contact details, insurance information (if applicable), and health information you provide when scheduling appointments, completing intake forms, or communicating with our office.

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Technical Information

IP address, browser type, device information, and website usage data collected through cookies and analytics tools to improve website functionality and user experience.

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Communication Information

Messages, appointment requests, inquiries, or other communications submitted through our website forms, email, phone, or telehealth platforms.

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2. How We Use Your Information

We use the information we collect to:

• Provide virtual and in-person healthcare services

• Process appointment scheduling and patient intake forms

• Coordinate telehealth and in-person visits

• Respond to your inquiries and support requests

• Send appointment confirmations, reminders, and important updates

• Maintain medical records as required by healthcare regulations

• Improve our website, services, and patient experience

• Comply with legal, regulatory, and healthcare obligations

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3. How We Protect Your Information

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

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Sensitive health information is stored securely and accessed only by authorized personnel who require access to perform their professional responsibilities.

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4. HIPAA Compliance

As a healthcare provider, NovaHal Health complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and California privacy laws.

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Your protected health information (PHI) is safeguarded under federal law, and we will not disclose your health information without your authorization unless permitted or required by law.

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We maintain safeguards designed to protect the confidentiality, integrity, and security of your protected health information in accordance with healthcare privacy regulations.

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5. Third-Party Services

We may use secure third-party platforms and service providers to support scheduling, telehealth appointments, payment processing, electronic medical records, analytics, and website functionality.

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These providers are selected based on their commitment to data security and privacy compliance. However, we encourage users to review the privacy policies of any third-party services they interact with.

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6. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors interact with the site and to improve functionality, performance, and content.

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You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Disabling cookies may impact certain website features and functionality.

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7. Your Rights

You may have the right to:

• Request access to your personal information

• Request corrections to inaccurate or incomplete information

• Request deletion of your information where legally permitted

• Opt out of marketing communications at any time

• Request additional information regarding how your data is used or shared

 

Requests may be subject to verification requirements and applicable healthcare record retention laws.

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8. California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

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You may request information regarding the personal data we collect, how it is used, and request corrections or deletion where legally permitted.

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9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent.

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Parents or legal guardians must provide consent for minors ages 6 and older to receive virtual or in-person healthcare services through NovaHal Health.

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10. Updates to This Policy

NovaHal Health reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

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Continued use of our website or healthcare services following policy updates constitutes acceptance of the revised policy.

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11. Contact Us

If you have questions regarding this Privacy Policy or how your information is collected, stored, or used, please contact us:

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NovaHal Health
Email: info@novahalhealth.com

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NovaHal Health is committed to protecting your privacy and maintaining the confidentiality of your healthcare information.