Privacy Policy

Effective Date: April 25, 2025

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At Novahal Health, we are committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our virtual healthcare services.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, contact details, and health information you provide when booking appointments or completing intake forms.

• Technical Information: IP address, browser type, and usage data collected through cookies and analytics tools to improve your website experience.

• Communication Information: Any messages or inquiries sent through our contact forms or email.

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2. How We Use Your Information

We use the information we collect to:

• Provide virtual healthcare services

• Respond to your inquiries and support requests

• Send appointment confirmations, reminders, and relevant updates

• Improve our website and user experience

• Comply with legal and regulatory obligations

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3. How We Protect Your Information

We implement reasonable technical and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. Sensitive health information is stored securely and accessed only by authorized personnel.

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4. HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Your health information is protected under federal law, and we will not disclose it without your written consent unless required by law.

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5. Third-Party Services

We may use secure third-party platforms (e.g., for video appointments or payments). These services are selected for their compliance with data privacy standards, but we encourage you to review their policies separately.

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6. Cookies and Analytics

Our website may use cookies and similar technologies to track how visitors use the site. This helps us improve functionality and content. You can control cookie preferences in your browser settings.

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7. Your Rights

You have the right to:

• Request access to your personal information

• Ask for corrections to inaccurate data

• Request deletion of your information where legally permissible

• Opt out of marketing communications at any time

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8. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Parents or guardians must provide consent for minors aged 6+ to receive care through our platform.

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9. Updates to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date. Continued use of our website or services indicates your acceptance of the revised policy.

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10. Contact Us

If you have questions about this policy or how your data is used, please contact us: info@novahalhealth.com